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Why not try our new self support mini-website at www.calcouk.com/help Here you can find assistance for Mail Control Panel, How to set up Outlook, Outlook Express, Vista Mail and using our Webmail service.
You can also find more support topics on the LEFT of this page. |
SCHEDULED UPGRADES AND NOTIFICATIONS
2008 SERVER UPGRADE PROGRAMME
As servers get older it is our policy to replace them with the latest processors and software. Our rolling programme began mid February and will continue through March.
All the servers being upgraded in this phase will be LINUX and although the operating systems will be updated, they are unlikely to affect operation or existing websites. However, we will also be upgrading from PHP4 to PHP5.
We anticipate a noticeable improvement in performance and reliability as a result of this work but we are aware that there are a small number of compatibility issues that could affect the way in which your website works if written using PHP.
As part of the upgrade process we will also be installing the Zend Optimiser and IONCube.
The following links will advise you as to the likely impact of this move and steps that you can take to minimise any possible problems with your scripts:
http://www.php.net/manual/en/migration5.php
http://www.php.net/manual/en/migration5.incompatible.php
We do not anticipate any risk of loss to your data as a result of this work but taking a remote backup of your websites would be a sensible precaution.
IP CHANGES
Customers with servers reliant on an IP address should call Calco UK on 0845 257 9460 if they have NOT already received an email outlining the changes to server IP addresses and their impact. This does NOT include MySQL servers. These will remain on their current IPs
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| Mail Status |
normal - no faults reported |
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| The information here is given only as a GUIDE any changes you make to your computer and or networks is done so ENTIRELY AT YOUR OWN RISK it is not advice or intended as instruction on how to repair computers. Calco UK do not accept any responsibility for damages caused by any changes you might make to your computer or network using the information herein. |
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| WEBMAIL |
If you have problems with email, you can laways use Calco UK WEBMAIL. Click here to see a pop-up page with full size image of what to do ... |
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| FIREWALL |
Have you recently installed a firewall with your ANTI-VIRUS programme? If so you will need to configure it to allow your email. All products come with simple instructions on how to do this. |
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| ANTI-SPAM / SPAMGUARD / |
Have you installed Norton or McAfee or another Internet Security programme? If so it more than likely will come with SPAM prevention programme. These stop legitimate email as well as rubbish. If people cant send you email it may be an anti-spam programme causing the programme. Its best to ADD your regular email clients and friends to the FRIENDS, ALLOWED or WHITELISTS provided with your spam programme. All spam programmes can be turned off or set so they are not so strict in the rules allowing spam. |
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| EMAIL LIMITS |
On Calco UK SMTP server the limit for email is as follows: |
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1000 identical emails to different addresses
50 email per 10 minute period
Other companies' SMTP servers will have different limits
NOTE: OUR SMTP server address will take the form of smtp.yourdomain-name.co.uk |
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CHANGED TO BROADBAND?
SEE ALSO : SMTP SERVER ADDRESSES OF MAJOR ISPs |
If you recently changed to Broadband its quite likely that your email will be affected. You generally need to change the SMTP SERVER ADDRESS to that of your new internet provider. In the case of BT you also need to ask their permission to allow email to be sent via their smtp server (relay). Call their support number and they will do this for you.
The various companies nearly always have a help page dedicated to setting up email. Go to this page and make a note of the correct SMTP server address. it will look something like mail.btinternet.com or smtp.toucansurf.com or smtp.wanadoo.co.uk or mail.virgin.net or or smtp.talktalk.net or smtp.tiscali.co.uk Please note these may not be the actual addresses they are intended only as examples of what they look like. You can see some more examples of the major ISPs SMTP server addresses here
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| CAN RECEIVE BUT NOT SEND? |
This is generally due to the above ...
However in the case of BT you also need to telephone the helpline 0845 600 7020 and ask them to WHITELIST your domain name for use with their MAIL RELAY
Its been reported that some people try PORT 587 in the Advanced / SMTP setting and get better results. We do not advise you to try this and Calco UK Ltd dont accept responsibility if you do. |
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| More Help |
Setting up Outlook Express for a PC |
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Setting up Outlook Express for a Mac |
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| BT |
Help page for mail - helpdesk 0845 600 7020 |
| Toucan |
Help page for mail |
| Wanadoo |
Help page for mail |
| Virgin |
Help page for mail |
| Tiscali |
Help page for mail |
| TalkTalk |
Help page for mail |
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