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SUPPORT>> SPAM
 
  • DIFFICULTY WITH EMAIL
  •  

    OTHER SUPPORT PAGES

     

    SETTING UP OUTLOOK EXPRESS

     

    SETTING UP OUTLOOK EXPRESS FOR MAC

     

    CONNECTING TO EMAIL PROBLEMS

     

    CLEARING THE CACHE

     

    SMTP SERVER ADDRESSES OF MAJOR ISPs

     

    SPAM FILTER INFORMATION

     

    USING ALL CAPS IN EMAILS

     

    Its unlikely you will know if your email is undelivered, even more unlikely is that you would know when it is flagged as SPAM and why.

     

    The problem is exacerbated by the fact that the intended recipient will unlikely be aware of a mail that has not reached them.

     

    The SOLUTION then is to make sure your email is not flagged as spam by following some basic rules.

     

    First of all make sure that you ask your new clients / friends to add YOUR email to THEIR whitelist or friends list. DO this in a telephone conversation or at least ADD a SIGNATURE file to the end of your emails to this effect. Similarly add anyone important from whom you expect email, to YOUR friends list or whitelist.

     

    FIGURE 1 : Typical email showing the regions of a typical email referred to by Spam Assassin and similar spam filter software

     

    Typical email form showing areas of concern in spam filters

     

    To determine whether an e-mail is spam most spam filters examine a number of different rules: such as
    content, length, percentage of text, use of images, number of recipients, headers, sender.


    They will then formulate a spam score for every e-mail which passes through the server.

    The THRESHOLD level is defined by the mail server configuration. The default setting is a score of 5

     

    For a complete list of spam tests click here >> The Apache SpamAssassin Project

     

    Here are some common problems:

    THE MOST COMMON 3 ARE:-

    3 or more CAPITALIZED words in the Subject line (as in the example above) - Its also considered shouting and arrogant. Think of it like this... Everyone else is speaking normally at a meeting, but one person is SHOUTING EVERY WORD because THEY want THEIR message to be heard above everyone else!

     

    No subject text at all

     

    Email contains just one huge image and a few words

     

    Subject starts with Hello or Free or GUARANTEED etc

    Subject line starts with Buy or Buying

    Email has more than 70 percent blank lines

    Weird repeated double-quotation marks

    Body mentions Viagra, no prescription, online Pharmacy etc

    Attempts to disguise a word(s)

    From field contains an emprty name (as in the example above)

    Reply to is empty

    Too many similar recipients in the To field

    Subject (or other fiields) contains G.a.p.p.y-T.e.x.t with lots of spaces or underscores etc

    Subject starts with dollar sign or amount

    Address contains "free"

    Email contains an executable EXE BAT PIF etc (or DAT file Email sent from Apple Mac to PC issue)

    Message is a saved web page

    Font size of message is huge

    Font colour is the same as the background (invisible text)

    Body Text: Offers a full refund , Dear Friend, Contains 'Dear (something)' , Talks about lots of money, Offers a alert about a stock, Information on growing body parts or impotence, Information on mortgages, Money back guarantee, There is no obligation, Risk free. As seen on national TV! Off Shore Scams, Why Pay More? etc etc

    Porn of any kind - specific kinds of porn is a higher score.
    Bulk mail : this is a whole new subject for discussion in itself.

    Message would have been caught by accessdb or a Microsoft Executable.

     

    The above is an ever growing list and as spam senders become more wily the rules are likely to become more stringent.

     

     

     

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